Latest Interview – Omniture’s Chris Zaharias – Comment Here

This week’s interview is with Chris Zaharias of Omniture. Part of the reason I ended up speaking with Chris is because at SES Chicago in December I enjoyed watching Josh James’ (Omniture’s CEO) keynote speech. His presentation focused on the role that the search marketer needs to play in quarterbacking all aspects of marketing.

So I contacted Omniture and arranged an interview with Chris. In the discussion we touched on a lot of aspects of the intergration between search marketing, online marketing in the broader sense, and offline marketing. One of the key concepts I took away from it is the notion that the search marketer (for clarity, “search marketer” means SEO AND SEM to me) is indeed the best one to quarterback the overall marketing process, for two reasons:

  1. The business model and accountability of search will slowly but surely become the model for most forms of marketing
  2. The search marketer is already leading the way, and is best equipped to do so in the future

Good stuff. Give it a read.

Latest Interview: AdGooroo’s Rich Stokes

Last week I had the pleasure of speaking with Rich Stokes about best practices for PPC campaign setup and management. The interview resulted after I had a chance to read his excellent book: Mastering Search Advertising – How the Top 3% of Search Advertisers Dominate Google AdWords.

This is not a focus on the basics of PPC, but rather the tricks and techniques that differentiate the most successful advertisers from the rest of the pack. Let us all know what you think about it below.

SES San Jose 2008

Thousands of people are going to make their way out to Search Engine Strategies San Jose and those of us at Stone Temple Consulting are no exception. Both Eric Enge (me) and John Biundo will be there.

As announced yesterday on the Search Engine Watch blog, we have organized a search engine foosball smackdown. This is a challenge match between Google, Yahoo, and Microsoft (we hope MS is in, Nate! Let us know!). The energy should be high, and search engine pride is at stake.

We are also running our usual Beat the Pros challenge. The team that scores the most points against us (or that beats us by the biggest score!) will win a pair of iPod Touchs. SWEET! In addition, I will be speaking on the Best Secrets of Search panel on Thursday at 1:30 PM ET. Come by and say hi. We have some great speakers, and great presentations being made on that panel.

Overall, I expect that SES San Jose will be a great event. Tuesday has a landmark event, with Danny Sullivan, Matt Cutts, and Robert Scoble headlining an Orion Keynote Panel on Tuesday at 1:30.

This is one of many great sessions that you can see at the event. Hope to see you there!

Going to SMX Advanced

I am on the plane out to SMX Advanced in Seattle. This is Daany Sullivan’s second take at this show, which is targeted at more advanced SEOs and web marketers. As we all head out to Seattle, we all have the same thing in our mind – will the food be as good as it was last year? Hey, it’s important!

More seriously, I am looking forward to some of the sessions. The You&A with Matt Cutts is ab obvious one to highlight, but there are other sessions I am looking forward to as well. Some of the more interesting looking ones are:

  1. Buying Sites For SEO – Interesting to see what people have to say about how they are pricing sites, and seeing what they say about the types of opportunities there are out there.
  2. Funding, Valuing & Selling SEM Businesses – I’ve always understood that consulting oriented businesses don’t sell for very much. It would be quite cool if I was wrong about that …
  3. Give It Up! – I am quite hopeful about this one. This session was part of the show last year. The presenters last year were unfortunately a bit tame in the secrets they gave up. Hopefully, this year they will have more to say.

I am sure that there will be other sessions of interest as well, but those 4 are the ones that stand out for me. If you are going we will look forward to seeing you there!

Latest Interview: Marc Johnson of Hitwise

This week’s interview is with Marc Johnson. Marc joined Hitwise as its Chief Marketing Officer in March 2008. It’s an engaging discussion about the kinds of things you can do with competitive intelligence tools.

Latest Interview: Kevin Lee

Recently I have the chance to speak with Kevin Lee, Co-Founder & Executive Chairman of Did-It. We spoke about the SEM industry in the past year, the future of it, as well as the types of tools to use to get the best results for your campaigns. Please feel free to comment on the interview below.

Latest Interview: Danny Sullivan

My latest interview was a great discussion with Danny Sullivan. I previously interviewed Danny one other time,and these discussions are always interesting and informative.

Check out the interview and join the discussion by commenting below.

Search and Traditional Marketing

In my most recent interview with James Lamberti of comScore we talked about the future of search – with a particular focus on how search would become more tightly integrated with traditional marketing. This could mean a large uptick in dollars being invested in search.

One of the big problems is that traditional marketers have evolved sophisticated ways of talking about, thinking about, and measuring the results of their campaigns. They focus on terms such as reach, awareness, purchase intent, and likelihood to recommend.

Reach is one of the critical metrics in that list. When a traditional marketer runs a TV advertising campaign they may succeed at putting their message in front of tens of millions of viewers. The marketer knows how much money they spent, and have a workable estimate as to the number of people they have reached with their message.

Search marketers focus on direct response type metrics, particularly in pay per click (PPC) marketing campaigns. Their main concerns usually are focused on the direct and immediate impact of a PPC campaign. I.e., if they spent $1000 on PPC yesterday, how many sales were generated on the website as a direct result of the PPC campaigns yesterday?

The beauty of the search marketer’s model is that it provides very direct measurement of results. Better still, well crafted campaigns can sometimes offer extraordinary ROI, but there are still two problems with the direct response model:

1. It is not the model used by traditional marketers. This truly is a big problem. By not speaking their language, the search marketer sets themselves up for failure in a traditional marketing environment.

2. The current budget spend on search is simply not significant. It might represent a fraction of a percent of a major brands budget. Even if the ROI is five times higher than the ROI on the other advertising vehicles used by the CMO, search only ends up solving a very small piece of the CMO’s marketing problem. Effectively speaking, it’s not on the radar.

However, this is evolving fast. It was illustrated beautifully by James in his presentation at the Searchnomics conference last year, and during our interview. Let’s start with a slide from James Searchnomics deck:

Reach of Search

According to the comScore data, search’s reach was 69% of all people who bought computers within a given month (4.1M reached out of 6M buyers). Correspondingly, a TV campaign that placed in ads in front of 40 million viewers might reach only 500,000 buyers.

Now in my example above I have twisted the language a little bit. I have moved the focus to reach of people who end up buying. This subtle tweak is at the heart of how search differs from traditional advertising. Search provides control on who you reach, so you can focus your message on people who have already indicated an interest in what you are offering.

Put another way, traditional media has a major component of trying to create the desire to buy. Search is about communicating with those who already have the desire. For years, this is the way I have put it: “Search is not about trying to find customers. It’s about enabling people who want a product like yours to find you.” With search, people have already declared their motivation, you are just capitalizing on it.

Ultimately, search marketers need to learn to manage these subtleties, and communicate about them effectively with traditional marketers. Using a metric such as reach, and adapting it to clarify the advantages that search offers will be a big step in this direction.

Latest Interview: comScore’s James Lamberti

A few weeks ago I spoke with James Lamberti of comScore. Our discussion focused on the evolution of search marketing, and what it needs to do to integrate into the brain space of traditional marketers.

Once you have read the interview, please feel free to leave comments about it below.

Announcing … The SEMMYS

Matt McGee of Small Business SEM officially announced the launch of the SEMMYS early this morning.

The SEMMYS are a set of awards that will be given to the best search marketing blog posts of 2007. A panel of judges, including yours truly, are helping pick a set of finalists during the course of this week. Next week, voting on the finalists will be opened to the public.

Voters will be given a week to make their votes, and then the winners of the first annual SEMMYS will be announced. Watch for voting to open, and don’t miss out on your chance to participate!