Do you talk to your mobile device in public? Would you do it on the street, but not in a rest room? Why? We wanted to know, so we surveyed 914 users to learn how they interact with devices today, with many questions focusing on how they use voice commands with their smartphones. Without further ado, let’s dig in!
Impact of Social Situations on Willingness to Use Voice Commands
We included in the survey a block of 10 questions focused on understanding how perceived social pressure impacts people’s willingness to use voice commands with their smartphones. Here is a summary of the data across all respondents:
It was interesting to note the impact of social pressure. In general, people were more comfortable using voice commands when by themselves first, then with friends next, and then not so much with people they don’t know very well. As an exception to this, people feel a bit more self-conscious about doing so when in a restaurant by themselves, and the presence of friends made them more likely to use voice commands with their smartphones (it grew from 23.1% to 28.4% of people being likely or very likely to do so).
Some of our respondents were even likely or very likely to use voice commands in a public restroom (13%) or in a theater (7.7%).13% of smartphone users feel comfortable using voice commands in a public restroom.Click To Tweet
Another major revelation from our data is how much higher the male propensity to use voice commands is then women:
Men are more comfortable than women using voice commands on a phone in public.Click To Tweet
Here is a second way to look at the data as the ratio of male likelihood (summing up very likely and likely responses) over female likely/very likely responses:
The gap between men and women is striking. For many of the categories shown, nearly 10% more men are willing to use voice commands than women. For example, 18.3% of men say they are likely or very likely to use voice commands with their phone in a public restroom, while only 9.1% of women say the same. And only 3.2% of women are likely to speak commands to their phone in a theater, while 13.2% of men say they will.Men are 3x more likely than women to use phone voice commands in a theater or restaurant.Click To Tweet
It is also interesting to see the impact of the respondent’s age on their propensity to use voice commands:
In most venues, there doesn’t appear to be much difference, but when you get to more public areas, such as at a restaurant with friends, at the gym, in a public restroom, or in a theater, there is a definite tendency for those under 24 to use voice commands quite a bit more than the other age groups (51.6% vs. 38.6% for all respondents).People under 24 are 33% more likely to use smartphone voice commands in public than older people.Click To Tweet
In sharp contrast to that is the income data:
The willingness of those with an income over $100K to use voice commands with their devices in public places, as compared to other income categories is startling!High income smartphone users are more than 2x as likely to use voice commands in public.Click To Tweet
We also looked at the impact of relationship status, or the operating system of the phone, but there was no particularly noticeable impact in either of those areas.
Ways People Use Their Smartphones
We asked users the top three ways they use their smartphone to look up information. I found it a bit surprising that 85.6% of them still start with their browser, and 74.2% go to a search app. As for voice search, that came in third at 57.8%. And only 24.3% use SMS text or a messaging app to get the information they need.
More than 80% of smartphone users still open a browser to find information.Click To Tweet
However, women are far more likely to use texts to get their answers than men, by a 28% to 19% margin. This skews even more when you look at people under 24, where 40.3% of women use texts to get answers to questions, and only 19% of men that age will. Not surprisingly, we also see that people under 24 are more likely to use voice commands to play music than other groups as well. Single males also skew high for using voice commands to play music at 54% vs. 38.6% for all participants.
41.8% of people are annoyed by voice use by others in public (they marked agree or strongly agree) vs. 27.9% who disagree or strongly disagree.
Over 40% reported being annoyed by others using smartphone voice commands in public.Click To Tweet
Those with high income are more likely to get annoyed by people using voice commands with their phone in public (50.8% vs. 41.8% for all responses), but in stark contrast they’re also far more likely to do it (42.5% vs. 26.9% for all responses).
The following chart shows the most common applications used by people when speaking to their phone:
Note that 65.9% of women use spoken commands to text, where 54.6% of men do so. On the other hand, 47.5% of men use spoken commands to play music vs. 32% for women.
The most common way to initiate a call is by going into a contact app and clicking on the number (74.8% of respondents), with clicking a redial from a previous call coming in at 52.2% and typing in the number at 48.4%. Only 37.6% of those surveyed use voice to do so. Men were more likely to use spoken commands by a 43.4% to 33.3% margin over women.
Using a voice command is still the least-used method of placing a smartphone call.Click To Tweet
We asked the participants about their preferences for how they talk on the phone (survey takers picked their top three methods), and we were surprised to see that placing the phone against their ear still scored 85.8%, with married men doing so 93% of the time. It was also interesting to see that men were far more likely to use wired headphones (45.7%) than women (29.3%). Men under 30 are the least likely to use a speakerphone, at 37%, in contrast to those 45 and older (both genders) that do so (57%).
70.6% of people said the reason they like to use voice with their personal assistant (Siri, Google Assistant, Cortana) is because “it’s fast”.
However, 70% of those 45 and older said it was because “I don’t have to type”, vs. 56.8% of all participants.Speed is the #1 reason people use voice commands on their smartphones.Click To Tweet
Most people (61.3%) want their personal assistant to answer their questions more directly, as opposed to bringing up search results (you can read more about how Google is investing heavily in Featured Snippets here). Men were noticeably more interested in being able to customize the voice that responds to them from their phone by a margin of 48.7% to 35.6%.
Smartphone users want voice command to give more direct answers and integrate more with apps.Click To Tweet
In addition, iPhone users were much more likely to want their device to provide more direct answers to their questions (65.6% or responses) vs. Android phone users (50.6%). This makes sense, since Google does a more comprehensive job of returning such answers.
51% of participants believe that their personal assistant understands them well or very well. Only 14% thought they did so poorly or very poorly.
Almost half of smartphone users say their phone understands voice commands 'well' or 'very well'Click To Tweet
80.1% of people still prefer to type their texts in by hand, and only 14.9% prefer to use voice.
80% of smartphone users still prefer to type a text over dictating it by voice. Click To Tweet
Two thirds of people use voice with devices other than their phone, laptop, or tablet only rarely or very rarely. Not surprisingly, men lead here by a large margin at 20% as compared to women at 6.9%, probably because of gaming devices.
When asked if there is a hands-free driving law in their state, 35.4% of our respondents said they don’t know.
35% don't know if their state has a hands-free-only texting law.Click To Tweet
Nearly two-thirds of people would be more likely to access their phone using voice commands while driving. This trait skews female with 72.6% of women doing so, and only 55% of men. Note that this question compares probability of using voice when compared to other situations, and does not necessarily relate to how often they use it (see the next question).
42.5% of those who make more than $100K in income use voice commands while driving, vs. 19.1% of those making less than $30K, 28% of those making between $30K and $49K, and 32.6$ for incomes between $50K and $99K.
When asked “how often do you use voice commands while you’re driving?”, the combination of “never” and “rarely” responses (37.7%) exceeded the combination of “frequently” and “very frequently” responses of (26.9%). Among those frequent/very frequent responses, men led women by 31.7% to 23.3%.
About 15% of smartphone users use voice commands while driving. Click To Tweet
iPhone users are more likely to use voice commands while driving than Android users by a 29.7% to 18.2% margin.
45% of respondents believe using voice commands while driving is distracting.
Most people (52.1%) would like to use voice to unlock their phone.
Approximately two-thirds of people are comfortable using the home button on their phone to access Siri or Google Assistant.
However, this skews in favor of iPhone users by a 70.5% to 54.9% margin over Android users.
Nearly the same percentage of people (63.7%) are comfortable using “Hey Siri” or “OK Google” as well.
Of the 16.5% that said they weren’t comfortable using “Hey Siri” or “OK Google,” 51% said it was because they found it “annoying”.
50% of smartphone users won't use 'OK Google' or 'Hey Siri' because they think it's annoying.Click To Tweet
Most people agree or strongly agree that voice commands make their smartphone easier to use, with men coming in at 63.8% and women at 56%.
The use of voice command is growing. As you saw in several categories, willingness to use them skews more toward those who are younger, and I expect that people will get more comfortable over time with it, particularly as capabilities and convenience continue to grow. We’re planning to update this study from time to time to see how things progress.
Some additional resources related to Voice usage can be found here:
- The Great Knowledge Box Showdown – in which we compared the Google App, Siri, and Cortana
- Google Survey of Voice Usage
- Mobile vs Desktop Usage: Mobile Grows But Desktop Still a Big Player
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